Return & Refund Policy

Your satisfaction is important to us. Please read our policy carefully.

Returns

Due to the nature of cosmetic and personal care products, we do not accept returns once the product is opened or used.

Returns are accepted only if:

The product is damaged during transit

The wrong product was delivered

In such cases, you must contact us within 48 hours of delivery with supporting images.

Refunds

Once your return request is approved, refunds will be processed within 5–7 business days.

Refunds will be made to the original payment method.

Non-Refundable Items

Opened or used products

Products damaged due to customer handling

Cancellation

Orders can be cancelled before dispatch only.

Once shipped, cancellation is not possible.

For support, contact us at support@thalircare.com.